Pinnacle Evolution The Evolution of Home Business Excellence

 June 8th, 2009

Training Tip of the Week

  
The telephone is an often under-appreciated and much maligned piece of equipment.  Have you ever stopped to consider how much of your business and personal life is conducted over the phone?  These ten tips will help you improve your telephone presence and presentation skills. 
 
We have developed and entire course set designed to hone your communication skills.  Top performers KNOW this is the NUMBER ONE reason they have exploded their business and why so many fail…..it is also one of the best kept secrets of most opportunists.
 
We believe you should be exposed to and offered EVERYTHING you require for success and this is just one of the skills you can master with Pinnacle Evolution.
 
Ten Tips for Telephone Success 
 
 
 
1.    You are the “Manager of First Impressions” for your business.  Whenever you pick up the telephone, put a  smile on your face first.  It will enhance your voice quality and you will sound pleasant and relaxed.  
 
2.    Listen attentively to the person you are speaking with.  Recall why your dog is such a good listener:  listen actively and in the moment.  Multi-tasking is the enemy of effective listening.
 
3.    Let other people talk!  Make sure your caller has completely finished speaking before responding.  Remember:  sometimes they aren’t done talking; they are just coming up for air.  Sometimes we get so excited about what we want to convey we don’t realize that it has already been conveyed!
 
4.    Always use open-ended questions to get people to speak more freely and actively participate in the conversation.  You should always talk less than the person you have called.  It makes others feel more comfortable, particularly if you are asking them to make a decision.  The more they talk, the easier it is for them to “buy into” what you are proposing.
 
5.    To create affinity with your caller, make sure you are not talking faster than they can think.  Remember YOU know what you are talking about THEY are hearing it for the first time.  Talk at least a half slower than your normal “talking” voice.  Also, if you match your cadence to theirs, they will feel comfortable but they won’t know why, they just will.
 
6.    Use your words for best results.  Keep in mind you can phrase anything positively, negatively or neutrally.  Phrasing your words positively will help you get better results more easily.
 
7.    Voice mail can be your friend.  Avoid leaving messages but if you must, think of it as a 30 second commercial on a highly rated radio program.  You have the opportunity to get your message into the “ears” of your most desired audience.  Your message should reflect this.
 
8.    Plan your telephone presentations in advance.  Think out all the various scenarios you might be faced with and write it out.  This is a pre-planned calling method that will help you if you meet questions that interrupt your train of thought.  Your mind will store this list and be available to your lips when needed.
 
9.    Tape yourself for self-improvement.  Listen to yourself carefully and decide what areas you would like to improve.  Ask someone else to listen to you over the phone to gauge their reaction and understanding.  Just don’t do this forever…remember: imperfect action beats no action hands down!
 
10. Make an action plan.  Focus on only one area at a time.  When you feel comfortable, move on to the next area and repeat. Soon you will presenting like you have been doing it all your life, naturally and relaxed and you will see your results increase exponentially.
 
We use the telephone as our primary form of personal communication.  People who are good with this medium increase their opportunity for success.  This is why we focus so much training and support for all our members on these skills.  Our Strategy One and Strategy Two Advanced courses set you up for certain success!
 
Practice.  Practice.  Practice. No one can get better at anything unless they practice, telephone skills are no exception.
 
Try out our Script Drill Boot Camps and accelerate your business by being a better telephone operator!  Check the schedule at www.hb2events.com for the information.  You must be a subscriber to access these calls.
 
Because your success should be certain!
 
Join us every morning on Seize Your Day to get your day off
to a fast start and finish STRONG! 
212-812-2800 Pin 6863 1815  11:00am EST
 
The Pinnacle Evolution Leadership Team
 
http://www.homebusiness2-0.com
http://www.hb2events.com
http://www.pinnacleevolution.com
 
 
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